*Looking for our Refund and Return Policy? Keep scrolling to the bottom, or jump right to it.

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Ordering Policies

You Can Edit Your Order Before the Deadline

Changed your mind or want to add something? Go ahead. You can update your order anytime before the deadline closes. Just know that whatever's in your cart when the deadline hits is what gets packed for you. We don't send a confirmation email for edits, so double-check before the cutoff. 

No Changes or Cancellations After the Deadline

Once the deadline passes, we can't make changes or accept cancellations. 

Your Order Total Is an Estimate

Because meat is priced by the pound, your final total may be slightly higher or lower than what you see at checkout. Once everything is packed and weights calculated, we'll charge the card you have on file and email your receipt. You pay for exactly what you get.

What Happens If Something Is Out of Stock

We do our best to keep inventory accurate, but occasionally something slips through. If an item becomes unavailable after you've ordered, you won't be charged for it. If your order qualified for free shipping, we'll still honor that even if your total falls below $250 because the mix-up was on our end. You'll see any changes noted in your final order email.

Please Unpack Your Delivery the Same Day It Arrives

When your order lands at your door, plan to unpack as soon as possible. Please check your order and store perishables in the fridge or freezer right away. If something is missing, we will offer a refund or replacement item. If items spoil because they weren't unpacked in time, we aren't able to take responsibility for that. We also can't be held responsible for delays or damage caused by the shipping carrier once it leaves our hands.

Payment for Delivery Orders

We accept all major credit and debit cards. You'll need a card on file to place an order - you'll be prompted to add one when you check out for the first time. Once your order is packed and weighed, we'll charge your card for the final total and email your receipt. This typically happens within 2–3 days of delivery.

Payment for Pickup Orders

Payment by credit card is required for all locations except farm pickup. Choose pay at pickup if you would prefer to pay in cash. We do not accept checks. 

If Your Card Is Declined

Once the editing deadline passes, we're committed to getting your order to you and we ask that you're committed to receiving and paying for it. If your card doesn't go through, you'll get an email from us. You can update your card or add a new one here. Please keep credit cards up to date and delete any old cards. If we don't hear back, we reserve the right to cancel your orders or deactivate your account.

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Return and Refund Policy

No Returns or Exchanges

Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order.

Deposits Are Non-Refundable

Deposits on pre-ordered products are non-refundable and non-transferable.

When We'll Issue a Refund

We're proud of what we raise and how we raise it. If something arrives defective or not as described, we want to know. Refunds are available in these situations:

• Defective Products: If you think something is off - spoilage or damage that happened before it reached you, please contact us within 30 days of receiving your order.
• Incorrect Orders: If you received the wrong product, let us know within 3 days and we'll make it right with a refund or replacement.

How to Request a Refund

Reach out within 30 days of receiving your order. You can email us at dana@grasspoweredpoultry.com. Pease include:

• Your name
• Order number
• Description of the issue
• Photos of the product

Review: We'll look into it promptly and may follow up with additional questions, if needed. We reserve the right to limit refunds and replacements.

Resolution: If your claim is approved, we'll refund your original payment method or can issue a store credit, if you'd prefer. 

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Contact Us

Questions about any of this? We're easy to reach.

Email Dana at dana@grasspoweredpoultry.com

Thank you for supporting our family farm! It's an honor to serve your family. We're so glad you're here.